Manage DNS records
Open, add, edit, or remove records in SaaSTech Servers DNS Manager.
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Happy Halloween!Domain & DNS Centre · Learning room
B Clock-tower entrance DNS Help Centre
Quick definitions, practical checks, and direct SaaSTech Servers account instructions for common DNS tasks.
Town signpost
Your next steps · DNS reference library
Choose a numbered desk in this room, or browse the other rooms below. Learn and prepare here; review and make live changes only in your signed-in domain account.
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For employees & business owners
Use your own organization-provided sign-in. You do not need access to the owner’s SaaSTech Servers customer account to use these shortcuts. We do not collect your work-app password or connect to your inbox, contacts, calendar or files.
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Bookmark saastech.net as a familiar starting point, or keep your own app bookmarks. Owners can share this website with their team; give each employee their own service account rather than sharing an owner’s password. On a shared device, sign out of the provider’s app when finished.
Microsoft 365 web apps and OneDrive access depend on the account and licences your organization provides.
Admin Center — Administrators only. Use your organization’s Microsoft 365 administrator account. An ordinary employee account may not have access.
Email & Office Dashboard — Assign available Microsoft 365 seats and set up your team’s email accounts. If no seats are available, add seats through the dashboard or My Products . Use the SaaSTech Servers account that owns the subscription, or an authorized delegate—not an employee mailbox sign-in.
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DNS, in plain language
Quick definitions, practical checks, and direct SaaSTech Servers account instructions for common DNS tasks.
SAASTECH SERVERS ACCOUNT GUIDES
Browse all Domain Help ↗Ready to make the reviewed change?
Read the official steps or watch the matching walkthrough. Review your DNS values before saving changes.
Change nameservers
Use when moving which provider hosts the complete DNS zone.
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Add a CNAME record
Point www or another subdomain to a provider hostname.
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Add an SPF record
Follow the SaaSTech Servers control-panel steps after building one combined SPF value.
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Two guides, two jobs:The DNS Centre explains what to change and how to stay safe. SaaSTech Servers Domain Help shows where and how to enter it in your account.
GLOSSARY
Common DNS terms
A record
Points a name to an IPv4 address, commonly used for a website’s root domain.
AAAA record
Points a name to an IPv6 address.
CNAME
Makes one hostname an alias of another. A CNAME normally cannot share the same host with other record types.
DNS
The system that translates domain names into destinations used by websites, email, and other services.
DKIM
A mail signature published in DNS that helps receiving systems verify outgoing email.
DMARC
A policy and reporting record that tells receivers what to do when SPF or DKIM checks fail.
Host / Name
The portion of the domain a record applies to. @ commonly means the root domain.
MX record
Directs incoming email. Lower priority numbers are usually preferred first.
Nameservers
Identify the provider that hosts the authoritative DNS zone.
Propagation
The period while DNS resolvers refresh cached information after a change.
SPF
A single TXT policy identifying systems allowed to send mail for a domain.
TTL
How long resolvers can cache a DNS answer before checking again.
TROUBLESHOOTING
Start with the symptom
Website changed, but email stopped+
Check that MX, SPF, DKIM, and DMARC records were preserved. If nameservers changed, compare the new zone with the dated backup.
The provider cannot verify my domain+
Copy the TXT host and value exactly, check whether the DNS manager automatically appends the domain, and allow the current TTL to pass.
The old website still appears+
Check both root and www records, wait through the old TTL, and test from a different network before editing again.
SSL or TLS is still pending+
Confirm the website records are correct and that conflicting CAA, proxy, or duplicate host records are not blocking certificate issuance.
Outgoing mail goes to spam+
Confirm there is one valid SPF record covering all senders, DKIM passes, and DMARC is configured appropriately.
I see duplicate or conflicting records+
Pause. Compare the host and type carefully, use the DNS Builder, and remove a record only when the provider explicitly requires replacement.
WHEN TO STOP
Contact SaaSTech Servers supportProtect the working services
Roll back or contact support when a critical website, email, payment, authentication, or customer service fails and the cause is not immediately clear.
On Contact Us , choose your country and language to find your local support number and available ways to connect.
INDEPENDENT DOUBLE-CHECK
Open MXToolbox SuperTool ↗Verify public DNS with MXToolbox
Use these lookups after saving records to see what the internet can retrieve. They diagnose published records; they do not know the tenant-specific values your provider intended.
MX
MX Lookup
MXConfirm which mail servers and priorities are publicly visible.
Run external check ↗SPF Check
MXFind the published SPF record and flag syntax or lookup problems.
Run external check ↗DKIM Check
MXConfirm the public DKIM key is retrievable for a domain and selector.
Run external check ↗DMARC Check
MXParse the published DMARC policy and highlight configuration errors.
Run external check ↗SuperTool
Run DNS, SMTP, reputation, and blacklist diagnostics in one place.
Run external check ↗Use results as a check:Compare MXToolbox results with official provider instructions and your reviewed plan. A warning is a reason to investigate—not permission to delete records.
Inside the clock tower
Other DNS rooms
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See the easiest ways to reach SaaSTech Servers whenever you need guidance, answers, or a little technical backup.
Find your local contact optionsOn Contact Us, choose your country and language to find the local number, hours and available ways to connect. Check your storefront currency when reviewing plans or orders.
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A little preparation goes a long way
Before you call, have these ready.
Your customer number
Have your customer number and the domain or product you need help with ready. New to SaaSTech Servers? Create your own free account first—no purchase is needed.
Get started with your account →Your support verification method
Depending on your country and current account verification method, support may use a Support PIN (call-in PIN) or send a one-time verification code to your saved phone or email. If your account uses a PIN, find or update it at pin.saastech.net or in My Account after signing in.
Your verification device
Enable 2-step verification to help protect your account. Keep your registered phone, authenticator or security key with you, and access to your account email, so you can complete secure sign-in or verification prompts. Watch the 2-step verification video
A clear question or example
Note the affected service, exact error message, when it happened and what you have tried. Remove passwords, payment details and private customer information from any screenshots you share.
Check Service Status first →