Managed Workplace & Dedicated Client Success Service

Report an Issue, Get Support, or Assign a task by filling in the form.  Set your Priority for Support expectation and billing rate.

For time sensitive or collaborative sessions subject to availability; please use the Book Appointments Page.

Click each of the priorities below to see our expected first response times and expected resolve times.

LOW PRIORITY

Response within 24 Hours / Resolution within 3 Days
1 hr Deduction each hour service

MEDIUM PRIORITY

Response within 8 Hours / Resolution within 1 Days
1.5 hr credit deducted for each hour of service

HIGH PRIORITY

Response within 4 Hours / Resolution within 12 Hours
2 hr credit deducted for each hour of service

URGENT PRIORITY

Response within 1 Hours / Resolution within 4 Hours
2.5 hr credit deducted for each hour of service

Priority Support

For Details

Buy Support Credit

PRIORITY SUPPORT


Managed Users & 24/7 Support

How to think like a troubleshooter, keep these in mind when reporting an issue so we can help you best.

  1. Define the problem (Be Specific.)
  2. Define the scope (Who, What, When, Where)
  3. Reproduce (have you tried something else?)
  4. What’s not the answer? (What did you try?)
  5. Start time? (What changed?)
  6. Check online (What resources have you found?)

Administrators ONLY