Dedicated Client Success Services

Purchase time for Remote Training or Delegate IT Administrative, Technical or Design Tasks to help your Small Business Succeed!

Dedicated Client Success is what sets SaaSTech Servers apart from the rest.  You get all of our Software as a Services at the same price as going directly with any of our Partner Companies.

Our Help Desk with Dedicated Client Success Services will give you either Remote Training or Delegate Technical tasks to at our hourly rates and get discounted Prepaid Rates for projects and on-going tasks.   All this support from the same person who understands you and your business needs.

Dedicated Client Success Services

Purchase time for Remote Training or Delegate IT Administrative, Technical or Design Tasks to help your Small Business Succeed!

Pay Per Use

Reactive Hourly

    CA$80hour
    Most Convenient

    Monthly Credit

      $75per Month
      Most Popular!

      12 Hour Credit

        $720per 12 Hours
        Best Savings

        40 Hour Credit

          $2,000per 40 Hours
          All Plans

          Deduction of Hours by Services Type

          • x 1 Hour - P4: Low Impact - Service Fully Usable, Ticket Item, Scheduled, Remote Connection (SLA Low 1 Day / 3 Days)
          • x 1.5 Hour - P3: Medium Impact - Service Use Partially Impaired, Non-Ticket Item, Unscheduled Remote Connection (SLA Medium 8 hrs / 1 Day)
          • x 2 Hours - P2: High Impact - Service Use Severely Impaired, onsite scheduled, planned coding (SLA High 4 hrs / 12 hrs)
          • x 2.5 Hours - P1: Critical Impact - Service Unusable or coding in Production, Holiday, Off Hours Unplanned (SLA Urgent 1 hrs / 4 hrs)
          • Your Prepaid Support credits will Not Expire, Time is deducted per minute, NO Contracts

          Managed Workplace Plans

          Our device plans give Priority Support for the devices that you use for your small business.

          Managed Workplace Plans are designed to keep your on-premise equipment working with General Maintenance and Monitoring services at fixed monthly or yearly prices.

          For Windows Operating Systems our partnership with Avast will include Antivirus, Firewall and Content Filtering.  If your device becomes infected we will be alerted and begin removal immediately and notify your Dedicated Client Success Manager to follow up.

          Managed Workplace Plans

          Our device plans give Priority Support for the devices that you use for your small business.

          Device Protection

          We monitor & update your device

          • Printers
          • Photocopiers
          • Scanners
          • Debit Machines or KIOSKS
          • Routers, Access Points, Managed Switches
          • $20/mo or
          CA$180/year + $99 Setup

          Mac Protection

          Priority Remote Support for as long as you keep the plan

          • OS Upgrade Assistance
          • Setup Backup Device
          • Assisted App Updates
          • App Installation Assistance
          • Remote Diagnostics & Monitoring
          • $35/mo or
          CA$360/year + $99 Setup

          PC Protection

          Priority Remote Support for as long as you keep the plan

          • Windows Updates
          • Avast Cloud Care Antivirus
          • Content Filtering
          • Unlimited Maintenance Support
          • Weekly Updates to over 110 Applications
          • $35/mo or
          CA$360/year + $99 Setup

          Server Protection

          We monitor, patch and maintain your on-premise server

          • CloudCare Antivirus & Firewall
          • Windows Update
          • Local Backup Configuration
          • Monitoring & Service Call Dispatch
          • $105/mo or
          CA$1,200/year + $99 Setup